Faqs
About the Company
What is Blue Rocket?
Blue Rocket is a company specialized in the creation, development, and distribution of toys, educational robotics, creative games, entertainment, radio control, and STEM products.
Are Blue Rocket and World Brands the same company?
Yes. World Brands unified its identity under our brand, Blue Rocket, to strengthen our international positioning.
When was the company founded?
We began our activity in 2013 and have evolved into a global brand with a consolidated international presence.
What is Blue Rocket's mission?
Our mission is to develop toys and games that promote learning, imagination, creativity, and the emotional development of children.
Structure
How many people make up the Blue Rocket team?
We have a specialized team with extensive experience in the industry.
What is the group's main business model?
Our business model includes importing, designing, manufacturing, distributing, and developing educational and entertainment products.
International Presence
In which countries does Blue Rocket operate?
We have a presence in more than 50 countries through an international network of distributors.
Where are your offices located?
- Spain: our headquarters and development team.
- Hong Kong: our operations, production, and quality control.
- Los Angeles: our permanent showroom.
Distributors and Retailers
How can I become a Blue Rocket distributor?
We are open to new alliances and commercial partnerships. Information can be requested through our official contact channels.
Which partners does Blue Rocket currently work with?
We collaborate with leading retailers in Europe and other regions, with consolidated strategic agreements across multiple markets.
Do you offer a showroom or demonstrations?
Yes, we have a permanent showroom in Los Angeles and in Spain, and we participate in national and international trade fairs.
Orders, Stock, and Logistics
Is Blue Rocket a manufacturer or distributor?
Both. We develop our own products and also distribute prominent international brands within the toy sector.
Can I buy directly as an individual?
We primarily work with distributors, specialized stores, and large retailers. However, if you wish to purchase our products directly, you can buy them on Amazon:
- Xtrem Bots
Blue Rocket
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Products and Quality
What types of products does Blue Rocket develop?
We develop creative and entertainment games, STEM toys, educational robotics, radio control, tech toys, and 3D puzzles.
Do your products comply with safety regulations?
Do products come with a warranty?
All our products have a legal warranty and undergo strict quality controls.
What sets Blue Rocket apart from other brands?
Our focus on constant innovation, educational design, certified quality, and our in-house development team with extensive experience.
Spare Parts and Accessories
What can I find in the spare parts section?
In our spare parts section, we offer original parts, accessories, and components for many of our products.
Are the spare parts official?
Yes. All our spare parts are official, original, and specifically designed to ensure the correct functioning and safety of the product.
Can I buy spare parts for products that are no longer in the catalog?
In many cases, yes. If the spare part is still available in our warehouse, you can purchase it without any issue. If it is no longer in stock, we will review the situation with you and offer the best possible alternative.
Do you sell spare parts packs or only individual pieces?
We offer both individual pieces and packs.
Do you offer vouchers or coupons for spare parts?
Yes, we also offer €5, €10, and €15 vouchers that you can use for purchases in our spare parts store.
Support and Customer Service
Who should I contact if I have an issue with a product?
Our after-sales service handles inquiries, incidents, and information requests through our official support channels: postventa@bluerockettoys.com
Where can I find manuals or instructions?
Manuals are available on the website on each product page. You can also request them at postventa@bluerockettoys.com
What information should I provide when submitting an inquiry or incident?
To speed up resolution, we recommend including:
- Product name and reference number
- Brief description of the problem
- Photos or videos if necessary
- Approximate place and date of purchase
- Contact details, email, and phone number
This information allows us to offer you a faster and more accurate solution.
Do you assist both consumers and stores?
Yes. Our team provides support to families as well as distributors, specialized stores, large retail chains, and international partners.
Do you offer technical support for electronic or robotics products?
Yes, we have specialists in tech and educational robotics products who can help you.
Do you offer assistance in multiple languages?
Yes, we offer multilingual support depending on the market, especially for our international customers.
What should I do if I need information for media, press, or collaborations?
We have a dedicated area to handle press inquiries, collaborations, interviews, and corporate materials. You can write to us at info@bluerockettoys.com
Future and Expansion
What are Blue Rocket's growth plans?
Our goal is to continue expanding internationally, strengthen our portfolio, and consolidate new strategic alliances with distributors and retailers worldwide.